|
|
| |
The White Label Branch: The Time is Right |
| |
Why it should be trialled now |
| |
- It has been desk-top validated by Loughborough University
Banking Centre for the Federation of Small Businesses as “operationally
feasible and financially viable”.
- Proven shared banking technology is available in the
UK known as ‘MutualPlus’ developed by LINK from the
ATM switching model, in use by two large building societies and
LINK are keen to see it used in a commercial banking environment.
- Shared branches, in particular the neutral stand-alone
version, operate successfully in the United States handling large
volumes and more transaction types than would be expected here.
- Although obstacles were predicted by the banks in ‘Banking
without Branches’ January 2000, experience since then, and
the evidence from MutualPlus and the American examples, indicate
that they will not prove to be insurmountable.
- The BBA ‘shared banking’ pilot of 2000 was
in 10 locations representative of only 50 others, was not a trial
of the neutral white label model, and the independent reviewer’s
report stated that its results could not be extrapolated outside
the narrow base with which she had been presented.
- Subsequent detailed analysis of the results revealed
some strongly positive indicators for the success of pilots elsewhere.
- The research for the BBA in January 2000 revealed a
“shared branch” as the most popular alternative choice
for individuals and small businesses if a local branch of their
own bank was not possible. Despite this finding, the shared branch
model has not yet been trialled.
- Until a pilot has been conducted with the full co-operation
and endorsement of consumer and small business representative
bodies (CCBS as an active coalition of these interests already
exists) fierce opposition to future closures will not go away
and political interference cannot be discounted.
- Potential outsourcing companies experienced in retail
banking are understood to be interested in the concept (one, Unisys,
has developed a shared branch model known as Unibank) and are
ready to work with the banks.
|
|