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The White Label Branch: The Time is Right |
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Why the banks need it now |
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- Group profits are at peak levels and the market will
demand continued growth but UK retail banking profitability is
at best flat. In an increasingly competitive market there is an
ongoing need for cost reduction measures by the traditional high
street players.
- All major retail banks have many low/non performing closure
candidate branches with falling footfall and low sales potential
but closure is an unpalatable option in PR terms for the brand.
The Big 4 in England & Wales have a monopoly in 97% of sole
bank communities fairly evenly distributed between them and very
similar numbers in those with 2, 3 or 4 outlets.
- Branch footfall is being eroded, partly by growing familiarity
with alternative delivery channels: in smaller communities a branded
branch cannot survive on only its own market share of branch using
customers.
- Competition from new entrants with lower (or no) branch
network cost base will intensify.
- The new in-branch technology is expensive and difficult
to justify in smaller branches having low footfall and/or sales
opportunities; similarly the cost of DDA compliance and maintenance
of corporate image.
- Very recent evidence confirms that anything more than
nominal closure numbers will provoke substantial public, media
and political protest, damaging both to the brand and the sector
- The Post Office is committed to becoming a significant
competitor in the sale of personal financial products, post the
Bank of Ireland deal, and can no longer be regarded as a fall-back
neutral delivery channel for the main banks.
- Banks have no control over service standards their customers
receive in post offices, nor over the life of the Post Office
as an entity.
- Banks have no viable model to bring banking services
to new and expanding communities at a time when government is
planning substantial growth.
- The model is ideal for partnering credit unions and community
finance vehicles to advance the government’s financial inclusion
agenda, minimising impact on banks’ branded outlets and
allowing banks to pay for counter activity on a per item basis
without incurring capital cost.
- Because shared banking improves customer choice, the
threat of government intervention, or even legislation on US lines,
would be diminished.
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