Based on data in the Competition Commission’s SME Banking
Inquiry Report of 2001. The Scottish scene is less directly comparable
for historic reasons.
These figures would indicate an unsustainable higher delivery cost
for HSBC which in 2002 recommenced branch closures, not excluding
sole bank sites, after a very long interval. Sole and dual bank
communities relying on HSBC representation must have a higher level
of vulnerability to future cost reduction exercises which in HSBC’s
case could be triggered by events elsewhere in the world as it is
by far the most global of retail banks operating in the UK. In Wales
HSBC has 60% of the rural sole bank sites, more than the other 3
banks put together.
Royal Bank situations in England are concentrated in the North West
homeland of the acquired and absorbed former Williams Deacons Bank.
The current size of the networks is not sacrosanct and it is relevant
that new entrants to the SME market, Halifax and Abbey National
were quoted in the recent report on branch access for the Office
of Fair Trading as being satisfied that their existing networks
of c 800 each were sufficient to reach their target market objectives
which do not include branch dependent customers with cash and cheque
volumes.
Servicing so called marginal communities cost-effectively is clearly
a problem only for the Big 4 in England & Wales and the Big
3 in Scotland and yet they are, inexplicably, reluctant to engage
in serious consideration and trials of the shared banking options
which would reduce and share costs whilst maximizing footfall. In
particular they have to date resisted the concept of a “brand
neutral” outsourced vehicle to provide counter services in
such locations, advocated by independent consultants and academics
and validated by Loughborough University Banking Centre as operationally
feasible and financially viable.